ACDC Tenerife Services: Terms and Conditions

For Guests

1. Introduction

By booking accommodation through ACDC Tenerife Services (“We”, “Our”, or “Us”), you (“Guest”) agree to these Terms and Conditions. These govern your stay and outline our responsibilities as your property manager.

2. Booking and Payments

  • Booking Confirmation: Your booking is confirmed once payment is received. We will provide all details regarding the property, check-in, and check-out upon confirmation.
  • Payment Terms: Payment must be made in full at the time of booking. Payment methods include credit card, bank transfer, or other methods agreed upon during the booking process.
  • Security Deposit: A security deposit may be required and will be refunded after your stay, pending a final inspection of the property for any damages or additional cleaning needs.

3. Cancellations and Refunds

  • Guest Cancellations: Cancellations must be made in writing. If you cancel more than [insert time frame], a full refund will be issued. If cancellation occurs less than [insert time frame] before check-in, a partial refund may be provided, depending on the specific terms of your booking.
  • Refund Policy: Refunds will be processed within [insert number of days] after cancellation.

4. Check-in and Check-out

  • Check-in: Guests must check in between [insert time] and [insert time]. Late check-ins may be accommodated upon request, subject to availability.
  • Check-out: Guests must check out by [insert time]. Late check-out requests must be approved in advance and may incur additional fees.

5. Guest Responsibilities

  • Property Care: You are responsible for maintaining the property in good condition during your stay. Any damages or excessive wear caused during your stay may result in additional charges, which will be deducted from your security deposit.
  • No Smoking/No Pets: Unless otherwise agreed upon, smoking and pets are not allowed on the premises. Violation of this rule may result in additional cleaning fees.
  • Maximum Occupancy: Guests must adhere to the maximum occupancy limit as specified in the booking. Additional guests may result in termination of the stay or additional fees.

6. Liability

  • We are not responsible for any injuries, accidents, or loss of personal belongings during your stay. Guests are advised to take out their own travel insurance to cover these eventualities.

7. Emergency Assistance

  • Our team is available 24/7 to handle emergencies during your stay. Please contact us immediately if any urgent issues arise related to the property.

8. Privacy

  • We respect your privacy. Any personal information collected for the purposes of your booking will be used solely for service delivery and will not be shared with third parties, except where required by law.

9. Force Majeure

  • We are not responsible for any failure to fulfill our obligations due to events beyond our control, such as natural disasters, strikes, or other unforeseeable circumstances that may affect your stay.

10. Contact Us

  • For any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us at:
    • Email: contact@acdctenerifeservices.com
    • Phone: +34 675 83 10 41

For Property Owners

1. Introduction

These Terms and Conditions govern the agreement between ACDC Tenerife Services (“We”, “Our”, or “Us”) and the property owner (“You”, “Owner”) for the management and care of your rental property.

2. Services Provided

  • Property Management: We will manage all aspects of short-term rental services, including guest check-ins/check-outs, cleaning coordination, maintenance, and local assistance.
  • Marketing: We will market your property on online platforms such as Airbnb, Booking.com, and others. This includes creating and managing your property listing, updating availability, and responding to guest inquiries.
  • Dynamic Pricing: We will implement a flexible pricing strategy based on seasonal trends and market demand to optimize occupancy and maximize your revenue.

3. Fees and Payments

  • Management Fee: Our fee is based on a percentage of rental income, agreed upon in the contract. Payment of this fee will be automatically deducted from rental income before disbursement to you.
  • Additional Services: Any additional services requested by the owner, such as property repairs or major upgrades, will be billed separately and require owner approval.
  • Payment Disbursement: Rental income, minus management fees and any other agreed-upon charges, will be disbursed to the owner on a [weekly/monthly] basis, accompanied by an earnings report.

4. Owner Responsibilities

  • Property Condition: You agree to maintain the property in a safe and rentable condition. Any necessary repairs or upgrades must be handled promptly to ensure the property meets guest expectations.
  • Legal Compliance: You are responsible for ensuring the property complies with all local laws and regulations, including obtaining required permits and paying local taxes. ACDC Tenerife Services will assist with regulatory compliance where necessary.
  • Insurance: You are required to maintain adequate property insurance, including coverage for damages caused by tenants.

5. Cancellations

  • Owner Cancellations: Should the owner wish to withdraw the property from short-term rentals for personal use or other reasons, we require at least [insert notice period] notice. Any pre-existing bookings must be honored unless otherwise agreed with us and the guest.

6. Property Damage

  • We will screen guests and require security deposits to cover potential damages. However, in the event of significant damage beyond the deposit amount, the owner is responsible for repair costs. We will coordinate any necessary repairs and keep you informed throughout the process.

7. Marketing and Booking Management

  • Listing Accuracy: We will create and maintain accurate property listings, including photos, descriptions, and amenity details. Owners are responsible for providing updated information on the property, such as new features or renovations.
  • Booking Control: Owners may block off certain dates for personal use, provided sufficient notice is given to avoid overlapping bookings.

8. Liability

  • ACDC Tenerife Services is not liable for any direct or indirect losses incurred by the owner, including but not limited to lost rental income, property damage, or non-compliance with local laws. Our responsibility is limited to managing the property as per our contract.

9. Termination of Agreement

  • Either party may terminate this agreement with [insert notice period] written notice. All outstanding bookings at the time of termination must be honored by both parties unless otherwise agreed upon.

10. Privacy and Data Security

  • We will handle all personal information and financial data with the utmost confidentiality and in compliance with local data protection regulations.

11. Force Majeure

  • ACDC Tenerife Services will not be liable for failure to perform obligations under this agreement due to events beyond our control, such as natural disasters, government actions, or other unforeseen circumstances that may affect property management services.

12. Dispute Resolution

  • Any disputes arising from this agreement will be resolved through negotiation. If no resolution is reached, the matter will be referred to a competent court in [Jurisdiction/Country].

13. Contact Us

  • For any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us at:
    • Email: contact@acdctenerifeservices.com
    • Phone: +34 675 83 10 41