Frequently Asked Questions (FAQ)

We offer a full range of services including marketing your property on rental platforms, guest check-in and check-out, cleaning and maintenance coordination, dynamic pricing, and handling all guest communication. We take care of everything to maximize your rental income while ensuring your property remains in excellent condition.

We create and constantly optimize listings on platforms like Airbnb, Booking.com, and Vrbo, … ACDCtenerifeservices.com is also used to market direct customers. We keep up to date with all changes and do not miss any opportunity to make your property stand out.

We manage guest reviews and regularly update the listing to ensure it stays competitive in the market.

We manage all guest inquiries, bookings, and cancellations on your behalf. We ensure booking calendars are kept up to date.

Our fees are based on a percentage of your rental income. This percentage covers all our property management services. It is both our interest to have happy guests and a well maintained property.

Any additional services, such as major repairs or upgrades, will be billed separately with your approval.

Rental income are received directly from the booking platforms (such as Airbnb, Booking.com, etc). The platforms handle guest payments, and after or during each guest’s stay, the funds (minus platform fees) will be transferred directly to your account. For bookings through our acdctenerifeservices.com website, you will receive guest payments at the moment of the reservation (partially or entirely depending on the time frame).

Our management services, ACDC Tenerife Services are invoiced monthly. You will receive clear statements detailing all charges, ensuring full transparency throughout the process.

We require a security deposit from guests to cover any minor damages. If the damage exceeds the deposit amount, we will work with you to coordinate necessary repairs, and guests will be responsible for any additional costs.

We schedule regular cleaning and maintenance services between guest stays. We also carry out routine inspections to ensure everything is in good condition and address any issues before they affect future bookings.

Yes, you can block off dates for personal use. Simply notify us in advance so we can block your calendar and prevent any overlapping bookings.

No, we take care of all guest communication, from answering inquiries to handling any issues that may arise during their stay. We provide 24/7 support for emergencies.

We use dynamic pricing strategies that adjust rates based on demand, seasonality, local events, and market trends. This ensures your property is competitively priced to maximize occupancy and revenue.

You are required to have property insurance that covers damages, liability, and short-term rental use. This helps protect your property and investment in case of accidents or unforeseen events.

We conduct thorough screening of all guests, reviewing their profiles, previous reviews, and communication before accepting a booking. This helps reduce the risk of property damage and ensures reliable tenants.

We conduct routine inspections between guest stays to ensure everything is in good condition. Additionally, we perform a comprehensive inspection after any long-term guest leaves and before the next check-in.

Cleaning is included in our fees and it is not required to provide cleaning services. Maintenance is also part of the services we manage, however we are open to suggestions of companies, it is your property and it is preferable to use external companies you are comfortable with.

We start with a standard set of house rules for all properties we manage, which includes guidelines on: no smoking, no parties or events, quiet hours, maximum occupancy
However, you have full control to customize these rules based on your preferences. If you’d like to allow pets, adjust guest limits, or add any specific conditions (e.g., restrictions on certain amenities or areas), we can incorporate those into the property’s rules. We will ensure that these customized rules are clearly communicated to guests to protect your property while maintaining a smooth rental experience.

We can provide you with companies that provide assistance with local tax compliance, ensuring that tourist and occupancy taxes are collected and paid correctly. They can either offer you guidance or manage the whole process on your behalf, depending on what you choose.

We offer to do ourselves small maintenance repairs as long as it is in our capacities. For bigger maintenance or repairs we have gathered, through the years of experience, trusted companies we work with and present to you. We schedule repairs based on guest feedback or routine inspections, ensuring minimal disruption to bookings.

We are available 24/7 to handle emergencies for guests and in between stays.

Typically, we handle guest selection based on a thorough screening process. However, if you prefer to have input on guest approvals, this can be discussed and incorporated into your service agreement.

It is possible to renovate or upgrade your property when you wish to. We would coordinate to ensure the property is available for the required necessary period. If you are not on site we can arrange to visit the property so you can follow the progress.

You can terminate our agreement with written notice based on your contract. However, any existing bookings at the time of termination must be honoured unless otherwise agreed.

Yes, we monitor and respond to guest reviews on all platforms where your property is listed. We address any negative feedback professionally and make improvements where necessary to maintain a positive reputation.

Our team works as an intermediary to resolve any disputes professionally and efficiently. We aim to mediate any issues between guests and property owners to reach a fair solution.

We actively market your property year-round to minimize vacancy periods. If necessary, we can also adjust pricing or run promotions during low seasons to attract more bookings.